Cancellation rights


PRODUCT WARRANTY

 

LIMITED PRODUCT WARRANTY

Prerequisites

This warranty is available to the first end user for equipment purchased from HAJUS AG authorized dealers. Equipment resold without such authorization will not be covered under this warranty. All equipment must be properly installed by a professional installer according to guidelines found in the product manuals. In case of more equipment related information needed during the installation, installation party needs to contact HAJUS AG. Approved usage conditions for operation must be provided as required in the product manuals (including but not limited to ambient conditions, dedicated power circuit and required clearance).

All equipment must be maintained and cleaned regularly as specified in the product manual.

In case of equipment failure customer must contact HAJUS AG for a repair authorization number before any repairs are made. Warranty claim form must be completed in full and submitted to HAJUS AG within 1 month of the repair. Furthermore, pictures must be submitted with warranty claim form where applicable. The claim can be denied and/or suspended without picture(s) of the issue. Some products which are not made by HAJUS AG are warranted by their respective manufacturer; therefore, this Limited Warranty does not apply to such products.

Non-Refrigerated Units

HAJUS AG products will be free of defects in material and workmanship, under typical use and regular service. Unless otherwise specified, the warranty period will be 1 year from the date of sale. We are not responsible for parts or products damaged from mistreatment, disregard, revision, accident, unauthorized service, mishandling, or any damage caused by transportation, and normal wear and tear.

If any defect is discovered during the warranty period, the purchaser must notify HAJUS AG and make a warranty claim. HAJUS AG has the option of repairing the product, hiring a third party to repair the product, or shipping the product to HAJUS AG for repair or replacement. If HAJUS AG decides to ship the product, the product will be shipped by ground (LTL) at HAJUS AG expense. There will be no expedited shipping at HAJUS AG cost. If HAJUS AG deems that shipping the product to HAJUS AG is necessary then we will issue a return goods number (RGN), which must be placed on the product when returned.

(Does not cover HAJUS AG Refrigeration units which is covered under HAJUS AG refrigeration limited warranty)

Refrigeration Units

Warranty Period

Warranty period is one (1) year from the date of installation but no longer than eighteen (18) months from date of sale. Compressor warranty period is five (5) years from the date of installation or sixty-eight (68) months from the date of sale from HAJUS AG.

A warranty stub or documents of sale from distributor must be submitted for units not sold directly by HAJUS AG for warranty to be valid. The Warranty Claim form must be submitted within 1 month of completed repairs for claim to be valid.

Warranty Coverage

Refrigeration Units (including compressor)

If a product is deemed defective by HAJUS AG within the warranty period described above HAJUS AG, at its discretion, will either repair or authorize the repair of the product. HAJUS AG will be responsible for the labor charges according to the Labor Charges segment within the warranty period provided that all above mentioned prerequisites are satisfied.HAJUS AG may also replace the product at its discretion bearing the labor costs for the product replacement according to the Labor Charges segment. The customer is responsible for the return of the defective part or product to HAJUS AG for inspection and defect determination. Customer must package the part or product according to the instructions provided by HAJUS AG before shipping it. HAJUS AG will cover the shipping costs for the part or product as described in the Shipping segment of this warranty.

Compressors are covered for an additional warranty for a period of four (4) years beyond the general coverage described above. Under the additional coverage if a compressor is deemed defective by HAJUS AG, providing that all of the prerequisites described above are met, it will be exchanged for a new compressor. HAJUS AG will not cover the labor charges associated with the compressor replacement. It is the responsibility of the customer to return the defective part to HAJUS AG. The customer must return all parts of the compressor and package it according to the instructions provided by HAJUS AG before shipping it. HAJUS AG will cover the shipping costs for the part as described in the Shipping segment of this warranty. If the customer does not return the defective compressor to HAJUS AG, than the warranty claim may be subject for denial. The customer has the option to send the unit to HAJUS AG for compressor replacement and in this case will be responsible for all shipping charges. Furthermore, the customer will be responsible for the labor charges associated with HAJUS AG changing the compressor. During this period, compressors can only be replaced once per unit.

Defect Determination

HAJUS AG is the only body authorized to determine defects. Customers must contact HAJUS AG to receive authorization for any course of action prior to any repairs. A warranty claim form must be completed and submitted to HAJUS AG in order to process the claim and authorize any reimbursements. If a repair is made without an authorization number from HAJUS AG it will not be covered by the warranty and will not be reimbursed. If HAJUS AG sends a replacement prior to receiving the warrantied chiller, and upon receipt the warrantied chiller is not covered under warranty for any reason, then product owner is responsible for all shipping charges and the cost of the new product. All replacement parts not provided by HAJUS AG must be pre-approved by HAJUS AG prior to usage. If a part or product is authorized for return it is for inspection purposes only; if the defective part is not returned by the customer than the warranty claim may be subject for denial. It is the sole discretion of HAJUS AG as to whether or not a credit/refund will be allowed.

 

HAJUS AG determination of defects is final. If a problem occurs during non-regular business hours and a representative of HAJUS AG cannot be reached for authorization, then repairs may be made in protocol with our labor charges section. However, if HAJUS AG deems the repair unnecessary of if the damage is not covered by warranty, and then HAJUS AG will deny the warranty claim.

Warranty does not cover

  •  Physical damage or water damage to the unit caused by negligence of the user.
  •  Improper installation and modifications made without HAJUS AG explicit approval.
  • Chillers being used for applications which they were not originally designed for.
  •  Damage resulting from electrical/water supply, drainage, flood, storm or any other incidents.
  •  Repairs made without the explicit authorization of HAJUS AG and without the submission of the warranty claim form.

Product & Part Replacement:

HAJUS AG may deem that a product cannot be fixed and needs to be replaced. In these instances HAJUS AG may require a credit card charge as security for the retail price of the replacement product and applicable shipping costs prior to shipping a replacement unit. HAJUS AG will ship a replacement product with instructions for the return of the defective unit. The customer must return the defective unit within 30 days of the credit card charge to receive the refund. If you are unable to provide credit card authorization HAJUS AG will require that the customer ships the defective unit to HAJUS AG. Once HAJUS AG receives the defective unit and verifies that the unit is covered under warranty than HAJUS AG will ship out the replacement unit.

If HAJUS AG determines that a part must be replaced, HAJUS AG reserves the right to charge for the replacement part, until such a time that the defective part is returned to HAJUS AG and verified as defective. Furthermore, HAJUS AG reserves the right to charge for a replacement part, until all finalized documents are received and final confirmation that the successful repair has been made.

Note:

HAJUS AG is not responsible for economic loss or special, indirect, or consequential damages, including, without limitation, losses or damages arising from food or product spoilage claims as a result of refrigeration failure. Furthermore, Warranty that was incorrectly determined and/or the customer fails to follow warranty instructions, Warranty will automatically be VOIDED and Customer will be CHARGED the full amount of the invoice plus related shipping costs.

Shipping

During the warranty period HAJUS AG will be responsible for shipping charges. HAJUS AG will ship replacement parts using standard ground shipping only. Refrigeration units will be shipped on pallets ground freight (LTL) only. Defective units must be shipped back on a pallet within the proper packaging that is received from the replacement unit. The customer may be held responsible for the cost of the replacement unit as well as all associated shipping charges, if the defective unit is returned in a damaged condition due to improper packaging. If expedited shipping is needed the customer will incur the difference in shipping cost.

Residential Warranty

This warranty applies to products installed for normal residential use only, and does not apply to any products used in any commercial setting. All prerequisites of residential warranty are the same as those listed above. In addition the warranty period and the warranty coverage is also the same for units in residential areas. This warranty is extended only to the original purchaser of the HAJUS AG Product.

This warranty does not cover:

  •  Physical damage or water damage to the unit caused by negligence of the user.
  •  Improper installation and modifications made without HAJUS AG group’s explicit approval.
  •  Damage resulting from electrical supply, water supply, drainage, flood, storm or any other incidents.
  •  Repairs made without the explicit authorization of HAJUS AG and without the submission of the warranty claim form. In addition, no reimbursement will be approved without the submission of the warranty claim form.

It is the sole discretion of HAJUS AG whether to repair the product itself, hire a third party to repair the product, or have the product’s owner contract out with a third party for repair. In the instance that HAJUS AG choses to repair the product itself and the warranty is deemed voided for any reason, the owner of the product is fully liable for all shipping costs incurred by HAJUS AG in this process. The labor costs covered by HAJUS AG are covered in the next section as it applies for the Residential Warranty as well. If a third party is contracted for the repair either by HAJUS AG or by the product’s owner the labor costs, under no circumstances are to exceed the purchase price of the unit in the original invoice.

Refurbished Warranty

This warranty is available to the first end user for refurbished equipment purchased from HAJUS AG. Equipment resold without such authorization will not be covered under this warranty. The length of this warranty is extended 90 days after the date of sale and covers parts and labor (amount of labor allowed specified in next section). For the refurbished equipment there is no extended warranty for the compressor.

HAJUS AG Reimbursement

All Warranty claims and service invoices which are submitted on-time and properly will be paid by HAJUS AG within 30 calendar days.

 Instructions for completing form

  •  All fields must be filled out completely and submitted in legible form (print)
  •  All parts replaced must be listed in the claim form
  •  All claims MUST be submitted directly to HAJUS AG in order to receive reimbursement:

 

*(Subject field of an email MUST be named “WARRANTY CLAIM, Model name, SN, Brewery/Installation company name”)